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These terms set out how sky345 operates, what you can expect from us, and what we ask of you when you access our platform in eligible regions. Availability depends on local law — where access is permitted, these terms govern your account, your transactions through Maya, GrabPay and InstaPay, and the content we provide.
Our policy applies wherever local law permits access to sky345. We do not extend service into regions where online gaming platforms are restricted, and we rely on you to confirm that your use is lawful in your location before creating or maintaining an account. When you register, you confirm this eligibility on your own behalf. Transaction records connected to Maya, GrabPay and InstaPay are part of your account history and are subject to the terms stated at the point of each transaction. We retain records in line with our data retention schedule and applicable obligations. Where a discrepancy arises between your account record and a payment provider's record, we will compare both and communicate the outcome to you in writing through your registered contact. Content on the platform — including game titles from studios such as Pragmatic Play, PG Soft and Habanero — is governed by those studios' own licensing arrangements. We host and present that content; we are not the original rights holder. Third-party terms from payment providers or game studios sit alongside ours and are not overridden by this policy. We update these terms when our obligations or practices change; the current version is always the one shown here.
Transactions via Maya are recorded in your account wallet history.
GrabPay payments fall under both our terms and GrabPay's own conditions.
InstaPay transfers are logged at the time of processing in your account.
This policy draws a clear boundary between what falls inside our direct responsibility and what is governed by third-party arrangements. Understanding scope helps you know where to raise a concern and who is responsible for resolving it. Account access, transaction records, content delivery and third-party services each sit in a distinct category.
Creating, maintaining and closing your sky345 account falls fully within this policy. Login credentials, account verification steps and any suspension or restriction of access are all governed here.
Deposits and withdrawals processed through Maya, GrabPay and InstaPay are covered by this policy for our side of the transaction. The payment provider's own terms apply to their side. Both sets of terms are in effect simultaneously.
Game titles from studios including Pragmatic Play, PG Soft and Microgaming are hosted on our platform. We govern the delivery and display of that content; the intellectual property within each title belongs to the respective studio.
External links, payment processors and studio platforms operating within the lobby carry their own terms. We are not responsible for how those third parties handle your data or resolve their own service issues. Review their policies separately.
You hold specific rights over your account data and transaction records, and this section explains how to exercise them. Your full transaction history — including every deposit and withdrawal recorded against Maya, GrabPay and InstaPay — is visible after you log in under the account wallet section. If a record appears incorrect, you can raise a correction request through our support contact before escalating further. To update personal details such as your registered email or contact number, go to account settings after login and follow the fields shown there. We verify changes before applying them to protect your account. If you believe your account has been accessed without your knowledge, contact our support team through the address provided in the support section below — include your registered contact detail and a description of the issue so we can act on it promptly.
Log in and open the wallet or transaction history section to see every payment event on your account, including those processed via Maya and InstaPay.
Account settings after login show the fields you can update. Verification is required before changes take effect — follow the instructions shown on that screen.
Send your question to the policy contact address listed in the support section. Include your account reference and a clear description of the issue for a faster resolution.
For access issues, disputed records or account restrictions, contact our support team directly. We respond through the channel used to contact us, so keep that channel open while we follow up.
For any question about these terms, your account rights, or a transaction record involving Maya, GrabPay or InstaPay, the contact paths below are the correct routes. Use the channel that matches your question type — account access issues go to the account support path; policy and data questions go to the policy contact.
Send written policy or data questions to our support email. Include your account reference number and the specific section of this policy your question relates to.
For login issues, disputed wallet entries or account restrictions, reach our account team through the live chat option available after login or through the support page on sky345.
If a Maya, GrabPay or InstaPay transaction appears incorrect in your wallet, raise it via account support first. We compare our records with the payment provider's log before issuing a written response.
We collect account registration data, transaction records and session information to operate the platform and to meet our obligations under applicable law. Data is retained according to a schedule tied to account activity and legal retention periods — not kept indefinitely. You can request a summary of the data we hold on your account by contacting the policy address in the support section above.
We use cookies to keep your session active, remember your login state and understand how the platform is used. You can manage cookie preferences through your browser settings; some functions require session cookies to work correctly.
We apply verification steps when account details change and when access from an unfamiliar device is detected. Follow the instructions shown on the verification screen — we do not request your password through support channels.
Transaction records linked to Maya, GrabPay and InstaPay are retained for a defined period after account closure. Within that period, you may request access to your records through the policy contact path.
When this policy changes, the updated version replaces the previous one on this page. Continued use of the platform after an update constitutes acceptance of the revised terms. Check this page for the current version.
These are the questions we receive most often about how our legal terms work, what your rights are under this policy, and how to act on them. If your question is not answered here, use the policy contact address in the support section above.
Access to sky345 depends on local law and is available only in eligible regions. If access is permitted where you are, these terms apply fully to your account, your transactions and your use of the platform from registration onward.
Log in to your account and open the wallet or transaction history section. Every deposit and withdrawal processed through Maya, GrabPay and InstaPay appears there with the date, amount and status recorded at the time of processing.
Go to account settings after login and update the relevant field — verification is required before the change is applied. For data that cannot be changed through settings, send a written request to the policy contact address with your account reference and the specific detail to be corrected.
Studios including Pragmatic Play, PG Soft and Habanero hold the intellectual property in their own titles. We host and present those games under separate arrangements. Our policy governs the delivery of content on this platform; each studio's own terms govern the content itself.
Transaction records and account data are retained for a defined period following account closure, in line with applicable obligations. Within that retention period you may request access to your records through the policy contact path. After that period, records are removed from active storage.
We update this page when our terms change, and the current version is always the one shown here. Continued use of the platform after an update means you have accepted the revised terms. We recommend checking this page whenever you have a policy question.