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This policy explains exactly what personal data sky345 collects when you open an account, use your wallet, or contact support — and what choices you have over that data. Availability of our services depends on local law and is open to accounts in eligible regions only.
When you create an account with us, we collect the details you submit during registration — name, contact information, and the credentials you use to log in. When you add funds through Maya, GrabPay, or InstaPay, we receive a transaction reference and the payment rail used, but we do not store your full card or e-wallet credentials on our servers. We also collect usage data: the pages you visit inside the lobby, the sessions you start, and the device type your account is active on. This data is used only to operate your account, process your transactions, and respond to support requests you raise with us. We do not sell personal data to third parties. We do not share your information with advertisers. Where we engage processors — for example, to verify account identity or handle payment routing — those processors are bound by data-handling agreements that restrict how they may use your information. The current record of what data we hold about your account is accessible by submitting a request through the support paths listed on this page.
When you fund your account via Maya, we record the transaction reference and amount for your account ledger. Full Maya wallet credentials are never stored on our side.
GrabPay payments generate a reference entry in your account history. You can view that entry under your wallet section after logging in.
InstaPay transfers are logged with a timestamp and reference number. This record is part of your account data and can be reviewed or queried at any time.
Not everything you encounter while using sky345 falls under this policy alone. Understanding the boundary helps you know who to contact when a question comes up about your data or an interaction on the site.
Login activity, session data, and any changes you make to your account profile are covered by this policy. We retain these records for as long as your account remains active and for a period after closure as required.
Payment records created when you deposit or withdraw — including references tied to Maya, GrabPay, and InstaPay — are covered here. We hold these records for account reconciliation and support purposes.
Public pages of sky345, including game lobby pages and general content sections, are not tied to your personal account. Browsing those sections before login does not generate data records linked to you.
External links, payment processors, and the e-wallet platforms themselves each operate their own privacy terms. We are not responsible for how those third-party services handle data on their own platforms — review their policies directly.
You have concrete actions available to you under this policy. If you want to see what data we hold, you can submit a data access request through our support channel and we will provide a summary of your account records. If any detail in your account is incorrect — your registered contact number, email address, or payment-linked name — you can raise a correction request and we will update it after verifying your identity. You are also entitled to ask us to delete your data, subject to any retention obligations we carry under applicable law. For account closure, the request is handled through the same support route. Every request is acknowledged, and we aim to respond with a substantive answer rather than an automated deflection. Requests tied to your account wallet — for example, questioning a Maya or GrabPay transaction reference in your history — are also handled through support, not through the payment platform directly.
Submit a data access request through our live chat or email support. We will compile your account data summary and send it to your registered contact.
If any registered detail is wrong, raise a correction through support with your account reference. Identity verification is required before changes are applied.
Questions about how a specific piece of your data is used — for example, why a session record exists — can be sent to our support team with your account details included.
Account deletion requests are accepted through support. We will confirm what data can be removed immediately and what must be retained under our legal obligations before proceeding.
If you have a question about this privacy policy, a concern about your account data, or a request for correction or deletion, the routes below connect you directly to our support team. Include your account username and the nature of your request so we can respond with the right information.
Open the chat widget from any page after logging in to your account. Use the subject line 'Privacy Request' so your message is routed correctly.
Send your privacy query to our support address listed in the Help section of your account. Attach any relevant transaction references or screenshots.
Your account dashboard contains a Help section with a direct form for submitting account-related requests, including data access and correction forms.
We use cookies and similar tracking on our site to keep your session active and to measure which sections of the lobby are accessed most. You can manage cookie preferences through your browser settings at any time — clearing cookies will log you out of your current session. Account data is stored on secured servers and access is restricted to personnel who need it to operate your account or resolve a support request. We do not retain data indefinitely — account data is held for as long as the account is active plus a defined period afterward, in line with applicable law. Specific retention periods for transaction records, including Maya, GrabPay, and InstaPay references, are available on request through support.
Session cookies keep your lobby session active while you browse. You can clear these in your browser at any time, though doing so will end your current login session.
Access to your account data within our systems is restricted by role. Support staff can view only the records necessary to handle your specific request.
We hold account records for the life of your account and for a defined period after closure. Transaction references, including those from Maya and GrabPay, are kept for reconciliation.
When this policy changes materially, we note the update in the account dashboard. The current version is always available at this page address on sky345.
These are the questions we hear most often about how sky345 handles account data. If your question is not covered here, reach out through live chat or the email route in your Help section.
We collect the information you submit during registration — name, contact details and login credentials. We also collect session data and payment transaction references when you use Maya, GrabPay or InstaPay. We do not store full e-wallet credentials on our servers.
Yes. Submit a data access request through live chat or email support with your account username. We will compile a summary of your account records and send it to your registered contact address. We do not charge a fee for this request.
Raise a correction request through our support channel, include your account reference and the detail that needs to change. We verify your identity before applying any correction, then confirm when the update is complete.
We do not sell your data. We do not share it with advertisers. Where processors handle parts of our service — such as payment routing for Maya or InstaPay — they work under data agreements that restrict their use of your information to the task at hand.
We retain account records for a defined period after closure, in line with applicable law. Transaction references from GrabPay, Maya and InstaPay are kept for reconciliation purposes. The exact retention period for your account is available on request through support.
Send a deletion request through support with your account username. We will confirm which data can be removed immediately and what must be kept under legal obligations. We respond to deletion requests with a clear outcome, not a generic acknowledgment.